FAQs

General Questions:

  • Q: What is the age requirement to order from Seeds Direct? A: You must be at least 19 years old to view or purchase products from our website.
  • Q: Do you guarantee seed germination? A: Seeds are live products, and their viability can be affected by many external conditions once in your hands. While we perform rigorous quality control and germination tests (ensuring >90% viability) before seeds leave our facility, we do not guarantee or warranty germination once they are shipped. However, we do include extra seeds and freebies as a friendly insurance to maximize your chances of success.
  • Q: What if my package is lost or stolen? A: Please contact our customer support team within 7 days of the expected delivery date or reported delivery. We will assist in tracking with the carrier and may offer a reshipment or store credit if confirmed lost or damaged. Please note we are not responsible for packages marked as delivered by the carrier.
  • Q: What if my order includes promotional items? A: All promotions are subject to stock availability. If an advertised item is unavailable, we will substitute it with other promotional stock. Promotional items and freebies may change without notice.
  • Q: How long does it take to process an order? A: Orders are typically processed and shipped within 1-3 business days (Monday-Friday).
  • Q: Do you ship worldwide? A: Currently we only ship to Canada. Stay tuned for updates.

Payment Specific Questions:

  • Q: When will my payment method be charged? A: We process charges when your order is confirmed, typically within 24 hours of placement.
  • Q: Are there any additional fees for using certain payment methods? A: We reward cryptocurrency payments with a 15% discount!
  • Q: How do I verify that my payment was successful? A: You’ll receive an immediate confirmation email once your payment is processed successfully. We will screenshot your transaction for our archive until your order is completed.
  • Q: Can I change my payment method after placing an order? A: For payment method changes, please contact our customer service team within 24 hours of placing your order.


ALL SALES ARE FINAL. We do not accept returns/refunds at this time.


CONTACT INFORMATION

seedsdirect.store welcomes all persons with any questions and/or comments regarding our terms & conditions.  

E-mail : seedsdirect.store@gmail.com

We here at seedsdirect.store want to thank you for supporting us. We hope our site is an enjoyable experience for you as well as easy to navigate and convenient for all your needs. 

Effective as of : 6/01/2023