FAQs

General Questions:

  • Q: What is the age requirement to order from Seeds Direct? A: You must be at least 21 years old to view or purchase products from our website.
  • Q: Do you guarantee seed germination? A: Seeds are live products, and their viability can be affected by many external conditions once in your hands. While we perform rigorous quality control and germination tests (ensuring >90% viability) before seeds leave our facility, we do not guarantee or warranty germination once they are shipped. However, we do include extra seeds and freebies as a friendly insurance to maximize your chances of success.
  • Q: What if I receive damaged or faulty goods? A: Please contact us via email or phone within 48 hours of delivery with a clear picture of the damaged product and your order number. We will arrange a replacement and may refund return postage costs if required to send the item back.
  • Q: What if my package is lost or stolen? A: Please contact our customer support team within 7 days of the expected delivery date or reported delivery. We will assist in tracking with the carrier and may offer a reshipment or store credit if confirmed lost or damaged. Please note we are not responsible for packages marked as delivered by the carrier.
  • Q: What if my order includes promotional items? A: All promotions are subject to stock availability. If an advertised item is unavailable, we will substitute it with other promotional stock. Promotional items and freebies may change without notice.
  • Q: How long does it take to process an order? A: Orders are typically processed and shipped within 1-3 business days (Monday-Friday).
  • Q: Do you ship worldwide? A: Yes, Seeds Direct ships worldwide. However, it is your sole responsibility to ensure compliance with all local and international laws governing such purchases.

Payment Specific Questions:

  • Q: Is there a minimum order amount required? A: No minimum purchase is required for credit card or digital wallet payments. For cryptocurrency, orders must be at least [Your Minimum Crypto Order Amount, e.g., $20].
  • Q: When will my payment method be charged? A: We process charges when your order is confirmed, typically within 24 hours of placement.
  • Q: Are there any additional fees for using certain payment methods? A: We don’t charge extra fees based on the payment method. In fact, we reward cryptocurrency payments with a [Your Crypto Discount Percentage, e.g., 15%] discount!
  • Q: How do I verify that my payment was successful? A: You’ll receive an immediate confirmation email once your payment is processed successfully.
  • Q: Can I change my payment method after placing an order? A: For payment method changes, please contact our customer service team within 1 hour of placing your order.